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Head of Patient Experience

Band 8c

Main area
Nursing, Midwifery & Allied Health Professionals
Band 8c
Full time: 37.5 hours per week
Job ref
Southmead Hospital
£63,751 - £73,664 per annum
Salary period
26/01/2021 23:59

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac Account and email accounts.

Please note that this job advert will close as soon as sufficient applications have been received. So if you are interested, please apply for this vacancy as soon as you can.


Within NBT we are passionate about developing our services, ensuring that we have a sustainable workforce for the future and are proud to have been rated by the CQC as Good overall in 2019, with Outstanding for Caring.

The Head of Patient Experience is a key member of the Corporate Nursing and Quality Leadership Team , is professionally accountable to the Executive Director of Nursing & Quality and will lead the development of the Patient Experience Strategy ensuring that the views of patients, carers, members of the public, and external stakeholders inform future service delivery.

As Head of Patient Experience the post holder is responsible for strategic and operational management of

  • Patient, visitor and carer experiences
  • Public Involvement including Health watch
  • Equality and Diversity (patient and public)
  • Patient Relations Team (concerns and complaints)
  • Voluntary services
  • Chaplaincy services
  • Bereavement services
  • Dementia services

The post holder will hold delegated responsibility for areas of practice from the Executive Director of Nursing & Quality and will have the opportunity to participate in system work across Bristol, North Somerset and South Gloucester.

The successful candidate will be an experienced and credible leader with the ability to motivate and inspire staff to deliver the highest possible clinical and professional standards. You will be a clinical role model and will be passionate about improvement and patient-centred care. You will possess relevant professional qualifications plus additional specialist management knowledge, acquired through training and experience.

We would welcome the opportunity to discuss this role with any prospective candidates and provide further insight into the role.


For further details please contact: Helen Blanchard Director of Nursing and Quality. 0117 414 3786

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Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Helen Blanchard Director of Nursing and Quality.
Job title
Executive Director of Nursing
Email address
Telephone number
0117 414 3786