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Healthcare Support Worker - Band 2

Band 2

Main area
General Acute
Band 2
  • Full time
  • Part time
37.5 hours per week
Job ref
Southmead Hospital
£17,901 - £21,318 per annum
Salary period
25/10/2022 09:00

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac Account and email accounts.

Please note that this job advert will close as soon as sufficient applications have been received. So if you are interested, please apply for this vacancy as soon as you can.


Job overview

Healthcare Support Worker (Band 2), NHS, Bristol, to £17901- £21318 pa + excellent NHS benefits 

Are you looking for the next step in your career?  

Do you want to work with people and really make a difference?  

Could this be the role you've been looking for? 

Healthcare support workers are required to support one of the UK’s largest NHS Hospital Trusts working alongside other practitioners on the front line providing care directly to our patients. We have vacancies in our Medicine, Anaesthesia, Surgery, Critical Care and Renal and Neurological & Musculoskeletal Divisions.


North Bristol NHS Trust is committed to offering excellent career development through tailored education pathways. We can offer you a training contract dependent on your educational requirements. Our education pathway is an apprenticeship which will typically range from 12-18 months duration, depending on your working pattern and level of study. 

The 4 apprenticeship elements are:

  • Initial Assessment 
  • Functional Skills (maths and English) – if required 
  • Job specific training (both in the workplace and in the classroom) 
  • End Point Assessment 

Apprentices will progress to the fully qualified salary upon completion of their education pathway. If you hold the relevant qualification for this post, you will move straight to a fully qualified post salary. 

Apply now and Earn as you Learn  

We are ordinary people, doing extraordinary things

We are changing lives..  

We are the NHS. 

Main duties of the job

As a Healthcare Support Worker, your responsibilities will include: 

 Delivering clinical and therapeutic care to patients as required within set protocols/policies  

  • Assisting with patient assessment within level of competence, immediately reporting any changes in the patients’ physical and mental condition to the Registered Practitioner/Assistant Practitioner 
  • Communicating effectively, sensitively and compassionately with colleagues, patients and visitors 
  • Acting at all times in a manner, which illustrates respect for privacy, dignity and confidentiality. 

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead.  We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered. 


We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services. 


North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups. 

Detailed job description and main responsibilities

Deliver clinical and therapeutic care to patients as required within set protocols/policies and within
the scope of the Health Care Support Worker remit.
Participate in patient assessment (with direct supervision and after appropriate delegation from
the Registered Practitioner/Assistant Practitioner), to deliver high standards of care.
 Perform area specific clinical competencies to enhance the delivery of patient care/therapy (List of
Specific Clinical Competencies (Nursing) in appendix 1
Under supervision follow individual care treatment plans, and report any changes immediately to
the Registered Practitioner/Assistant Practitioner.
Work effectively as part of a team.
Maintain effective communication with patients, relatives and members of the Multidisciplinary
team regarding all aspects of care demonstrating a variety of communication skills in accordance
with the patient group.
Contribute to clear concise patient records and documentation adhering to national standards and
trust policies and procedures.
Provide information to other members of the Multi-disciplinary team on the care/therapy
Provide clinical care/therapy in accordance with infection prevention and health and safety policies
and procedures.
Initiate and participate with cardio-pulmonary resuscitation procedures.
Environment Support
Ensure clinical area is prepared and maintained as appropriate to individual patient needs.
Maintain the work environment in line with Trust Infection prevention and Health and Safety
Identify requirements for and availability of equipment stores, CSSD as appropriate for patients
clinical care/ therapy.

Use IT systems for e.g. data collection, patient records, information and treatment investigative
Effectively utilise resources within departmental budgetary requirements.
Ensure that correct procedures are followed in the event of an incident or accident involving
patients, staff or visitors.
Participate in ward/dept meetings.
Participate in the induction and orientation of newly appointed staff, learners and other visitors to
the ward/dept.
Ensure safe custody, return or disposal of patient’s property in accordance with Trust Policies.

Person specification


Essential criteria
  • Apprenticeship in Health Level 2 or QCF Diploma level 2 Health
  • Numeracy and Literacy Level 1 or equivalent
  • Evidence of full time education achievements
  • IT skills, basic word, Email, keyboard skills, data collection
  • Ability and willingness to undertake appropriate training for required clinical activities

Work Experience

Essential criteria
  • Experience of time management skills and prioritising work
Desirable criteria
  • Experience of working in a health or social care setting

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - GoodArmed Forces Covenant (Silver Award)

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Talent Acquisition Team
Job title
Talent Acquisition Team
Email address
Telephone number
0117 4144550
Additional information